Our staff of experienced service technicians can provide fast factory repair service, using exclusively authorized components and modules. The repair price includes the cost of calibrating the unit to restore it to its original factory specifications. Each repair is backed by a 90-day warranty. We can provide repair service on many obsolete models, depending on availability of parts.

Extended Warranty

Increase your return on investment (ROI). Complex electronic products do occasionally fail. Minimize the impact to your expense budgets by purchasing additional warranty coverage. Extended warranties provide additional years of protection at a fraction of the cost of a repair. Advantages include:

Price

You will typically realize hundreds of dollars of savings over “per-incident” repair prices.

Peace of mind

You will eliminate unbudgeted repair expenses by purchasing additional product coverage.

Example of Typical Per-Event Repair Costs vs. Upfront Extended Warranty Prices*

* Example data only. Prices subject to change. Quantity discounts apply to all of our value-added contracts.
** Assuming one out of warranty repair.

Review Warranty Information for your product.

Warranty Information

Keithley Instruments, Inc. warrants its instruments and data acquisition hardware to be free from defects in materials and workmanship for a period of 1 year from the date of shipment, with the following exceptions:

90 days for probes, cables, optical fiber, rechargeable batteries, diskettes, and documentation.

To exercise this warranty, write or call the local Keithley representative, or contact Keithley headquarters in Cleveland, Ohio. You will be given prompt assistance and return instructions. Send the product, transportation prepaid, to the indicated service facility. Repairs will be made and the product returned, transportation prepaid. Repaired or replaced products are warranted for the balance of the original warranty period, or at least 90 days.

Extended Warranty

Additional years of warranty coverage are available on many products. These valuable contracts protect you from unbudgeted service expenses and provide additional years of protection at a fraction of the price of a repair. Extended warranties are available on new and existing products.

Limitation of Warranty

This warranty does not apply to defects resulting from production modification without Keithley’s express written consent or misuse of any product or part. This warranty also does not apply to fuses, software, non-rechargeable batteries, damage from battery leakage, or problems arising from normal wear or failure to follow instructions.

This warranty is in lieu of all other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular use. The remedies provided herein are buyer’s sole and exclusive remedies.

Neither Keithley Instruments, Inc. nor any of its employees shall be liable for any direct, indirect, special, incidental or consequential damage arising out of the use of its products even if Keithley Instruments, Inc. has been advised in advance of the possibility of such damages. Such excluded damages shall include, but are not limited to: costs of removal and installation, losses sustained as the result of injury to any person, or damage to property.

Return Policy

(1) Defective Products. A Customer may return a defective product to Keithley Instruments for repair or replacement, at Keithley Instruments option, in the event Keithley Instruments determines that the product is defective. The defective product must be returned to Keithley Instruments within the warranty period. The Customer shall be responsible for all shipping costs.

(2) Non-defective Product Return. Products that are not defective may be returned to Keithley Instruments within 30 days from the date of shipment. All non-defective product returns are subject to a 15% restocking fee. If the product is unsatisfactory for the application for which it was purchased, Keithley Instruments shall, at its option, either refund the purchase price paid by the Customer or replace the product with one that is satisfactory for the application. The Customer shall be responsible for all shipping costs and restocking fee determined by Keithley Instruments.

(3) Method of Return. Prior to returning the product, contact Keithley Instruments Sales Office or Corporate Headquarters for a Return Material Authorization number. All products returned to Keithley Instruments must be securely packaged in the original shipping materials and reach Keithley Instruments without damage and shipped in accordance with Applicable laws, rules, and regulations. The products must contain all software and accessories that were shipped to the Customer in connection with the product.